Now they are refusing to refund money on parts that were unneeded and they said a month ago that they would refund. We are out $530 and have nothing to show for it whatsoever, except a heater box that cannot be tested since the wires and vacuum hoses were left stuffed under the carpet, unhooked.
After I was cussed (and hung up on), I calmly called back and spoke to the same fellow. I told him I apologized if asking for the refund insulted him, but that no matter who ordered what or who I am or am not, you cannot speak to people like that on the telephone. His attitude was unchanged.
Mechanic or owner doesnt have any telephone skills, as just now they told me "I aint dealin' with you no more fuc&er!" and hung up on a paying customer. They installed a heater box in a car without first checking to see if the control panel was functional (melted visibly), and recommended a part that was unneeded (something needed tightened is all), so I call to question the mechanic skills as well. This work they "sold" to my wife, so I feel that they do not treat women right here.
For a short summary for those that wont read all...this place has terrible costumer service!!! Read this review and you have been warned! If this rating would let me do a zero star rating then trust me i would. To begin with these guys are not professionals, they are barely shade tree mechanics. This is the second time that i have visited here, just figured I would give them a second chance. Everybody has their bad days, but nothing changes with these guys. There is a younger guy that works here in his 20's that is very friendly, unfortunately he isn't the decision maker here. There is a middle aged man and an older fellow, possibly the owner that both have terrible attitudes. I have experienced this both on the phone and in person. They can care less if they have your business or not. They have absolutely no people skills and they will talk to you like you are beneath them, especially the middle aged man. As for their work, it is half way. If they can skip steps to get it done quicker then it will be done. I could write more, but i just simply want to warn others before they make the same mistake i did. THIS PLACE WILL COST YOU MORE MONEY AND DAMAGE THEN IT IS WORTH!
One of the guys there is a "people person," and one is not. I try to deal with the younger guy, who is much more sociable. However, I've had good experiences with them as far as honesty goes. On more than one occasion they had the chance to make more money by doing something unnecessary or replacing something that didn't need it. At all times they didn't. I've taken my car to them three times now.
Performance Automotive is a US Car Repair based in Sylva, North Carolina. Performance Automotive is located at 57 E Sylva Cir, Sylva, NC 28779, USA.
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